Privacy Policy

Your privacy matters
At ColdWaterCo, we respect your privacy and are committed to protecting your personal information. Here’s how we handle your data when you shop with us or join our newsletter.

Who we are
ColdWaterCo
Email: support@coldwatercompany.com

Information we collect
When you shop with us, we may collect:

Name, email address, and delivery address
Payment information (via Shopify Payments or PayPal)
Email address if you sign up for our newsletter
Any other information you voluntarily provide

How we use your information
To process and deliver your orders
Send order updates and newsletters (if you’ve opted in)
Improve our website and services

Legal basis for processing
Contract: To process and fulfil your orders
Consent: For marketing communications/newsletters

Who we share your information with
Delivery providers (e.g., Royal Mail) to fulfil your orders
Payment processors (e.g., Shopify Payments, PayPal)
We do not sell your personal information to third parties

Data retention
We keep your personal data as long as necessary to fulfil orders and comply with legal obligations, typically until the order is complete plus 6-12 months for accounting and legal purposes.

Your rights
You have the right to:

Access the personal data we hold about you
Correct or update your data
Request deletion of your data
Withdraw consent for marketing communications at any time
Object to how we process your data for marketing purposes

Cookies & tracking
We may use cookies and analytics tools to improve your experience on our site and for marketing purposes.

Policy updates
We may update this Privacy Policy from time to time. The latest version is always available on this page.

Contact us
For any questions or concerns regarding your personal data, please email support@coldwatercompany.com